Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
How to Start a Return
To initiate a return, please contact us at gismo.galaxy7@gmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.
Return Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return policy, please don't hesitate to reach out to us at gismo.galaxy7@gmail.com